call center manager Job at White Force Outsourcing Pvt Ltd, India

VGdRSHltOUY5cDBjMWZWcXZGQjliYWQ1
  • White Force Outsourcing Pvt Ltd
  • India

Job Description

Job Title: Call Centre Manager

Industry: Automobile (E-Rickshaw & Golf Cart)

EXP- 5-8 Years

Location- Dwarka, sector 11 Delhi

Job Summary

We are hiring a Call Centre Manager to manage end-to-end lead handling and call centre operations for our E-Rickshaw and Golf Cart business. The role includes managing CRM, inbound/outbound calls, digital leads, and a team of telecallers handling dealer and customer interactions.

Key Responsibilities

  1. Manage end-to-end lead management from CRM, IndiaMART, social media, and website
  2. Oversee inbound & outbound calls for dealers and customers
  3. Lead and monitor a team of telecallers
  4. Ensure timely lead allocation, follow-ups, and conversions
  5. Maintain CRM accuracy, reports, and call performance data
  6. Coordinate with sales and field teams for lead closure
  7. Develop call scripts, SOPs, and sales support processes
  8. Handle customer escalations and ensure high service standards

thanks and regards

Nisttha banerjee

8305104855

Job requirements

  • Experience: 2 to 5 Year.
  • Education : Any Graduate
  • Specilization : ANY...
  • Skills :
    1 end-to-end lead management
    2 inbound & outbound calls
    3 telecallers
    4 lead allocation
    5 follow-ups
    6 conversions
    7 CRM accuracy
    8 reports
    9 call performance data
  • Industry Type : Automotive / Auto Ancillary / Auto Components
  • Status : Not Disclose.

Job Tags

Full time,

Similar Jobs

CAREonsite

Physician Assistant Job at CAREonsite

 ...Make a Difference with Us! Working at CAREonsite as a Physician Assistant (PA) or Nurse Practitioner (NP) is more than just a jobits an opportunity to grow professionally while maintaining a healthy work-life balance. CAREonsite, a division of Tang & Company... 

G&E Partners

JOC Program Manager Job at G&E Partners

Position: Program Manager Job Order Contracting (JOC) Location: Phoenix Reports To: Project Director Overview A well-established commercial general contractor is seeking an experienced Program Manager JOC to lead and oversee multiple project teams ...

RE/DONE

Part time Sales Associate Job at RE/DONE

 ...Position Overview RE/DONE is seeking a passionate and driven Part-Time Sales Associate to join our team. As the face of our brand in-...  ..., inclusive in-store culture. Qualifications ~1+ year of experience in a retail or client-facing role, preferably in... 

CSG Talent

Assistant PM - Chicago / United States - Per Diem Job at CSG Talent

** Excellent Assistant Project Manager - Chicago / United States (Per Diem travel allowance on offer) ** My client, a leading ENR ranked Construction Firm have a terrific opportunity for an Assistant Project Manager to join their team and work on large projects around... 

Pharmaceutical Company

Systems Engineer - Lotus Project Job at Pharmaceutical Company

 ..., hands-on engineer who has experience with electro-mechanical devices. Required Skills/Experience: Job Description: **Experience...  ...and complete trade off analyses **Experience in a regulated medical device industry The Position: Tissue Diagnostics is...