Job Description

POSITION PURPOSE

The Certified Clinical Medical Assistant (CCMA) – Level 2, has some experience working alongside providers, offering assistance in the delivery of primary health care, behavioral health and patient care management. The Medical Assistant is instrumental in helping patients feel at ease in the office as they are the initial point of contact and often explain the provider instruction. CCMA will play a central role in the clinic’s goal to achieve and maintain Patient Centered Primary Care Home (PCPCH) recognition and optimizing electronic health records and other Health Information Technology.

ESSENTIAL JOB RESPONSIBILITIES

• Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards. 
• Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time.
• Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure).
• Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention.
• Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician.
• Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
• Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process.
• Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure.
• Checks equipment are in safe working order & cleans room after use.
• Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
• Use Electronic Medical Records and other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR
• Updates historical clinical data gathered in the electronic medical record.
• Assists with the discharge process.
• Instructs patients and family regarding medications and treatment instructions given by a physician.
• Applies splints or dressings as instructed by physician.
• Arranges laboratory services.

• Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to:
• a) specific department standards on core clinical tasks (see department's list of core skills);
• b) application of knowledge & skills appropriate to developmental age of patient; and
• c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control.
• Examples of categories of clinical tasks are as follows:
• Screening tests, diagnostic tests, medication administration, and vaccinations/immunizations as instructed by physician or other licensed provider
• Comply with organizations internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.
• This job description is not all encompassing

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication style.
• Satisfying the needs of a fast paced and challenging company.

QUALIFICATIONS

• High school diploma or equivalent
• One of the following certifications are accepted and required at the time of hire: Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association (NHA); Nationally Certified Medical Assistant (NCMA) by NCCT; Certified Medical Assistant (CMA) by the AAMA; or Registered Medical Assistant (RMA) by AMT
• Basic Life Support for the Healthcare Provider (BLS) certified by American Heart Association (AHA)or obtained within 3months of hire.
• Knowledge of medical practice and patient care, 1-2 years relevant experience.
• All vaccinations up to date including but not limited to hepatitis, MMR, tetanus etc. Covid vaccine preferred or approved medical or religious exemption on file
• Skills in taking vital signs.
• No suspension/exclusion/debarment from participation in federal health care programs (eg. Medicare/Medicaid)

• Proficient computer skills or technology skills relevant to the position.
• Ability to communicate clearly and effectively with physicians, patients and co-workers, both written and verbally.
• Ability to react calmly and effectively in emergency situations.
• Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.
• Experience working on a diverse team
• Experience working with different communication styles
• Bi-lingual translation or translation capabilities
• Proficient computer skills, including MS Office suite

PHYSICAL DEMANDS & WORK CONDITIONS

• A typical office environment requires standing, sitting, walking, bending, and lifting up to 25 plus pounds. 
• Ability to travel and drive to in-person meetings or be on-site as required.
• May be exposed to patient and environment conditions such as unpleasant sights, smells and contagious diseases (clinic only).

UH is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. UH makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy.

JOB DESCRIPTION ACKNOWLEDGEMENT

I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. I understand that if I need accommodation to perform the essential functions of my job that I must contact my supervisor or Human Resources as soon as possible to begin an interactive process.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About Umpqua Health

At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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