Job Description

We are seeking an experienced Epic Cupid Analyst to provide operational and project support over the next twelve months as our core cardiology team travels to Epic for Structured Reporting certification . This role will serve as a critical backfill, ensuring continuity of services, stable system performance, and timely support for end users across cardiology and imaging workflows.

The ideal candidate will bring deep Epic expertise, strong analytical skills, and the ability to work independently in a fast‑paced clinical environment.

Key Responsibilities

• Provide day‑to‑day support for Epic Cupid , including troubleshooting, workflow optimization, and issue resolution.
• Maintain system stability and ensure seamless operations while permanent team members attend Epic training and certification programs.
• Manage and resolve service tickets, enhancement requests, and operational incidents related to Cupid and integrated modules.
• Collaborate with clinical stakeholders, cardiology leadership, and IT teams to understand workflow needs and translate them into system updates or configuration changes.
• Support Cupid Structured Reporting, imaging workflows, procedure documentation, and integrated inventory as needed.
• Assist with testing, validation, and deployment of upgrades, patches, and new functionality.
• Document system changes, workflows, and technical specifications to ensure continuity and knowledge transfer.
• Participate in on‑call rotation or after‑hours support as required.

Required Qualifications

• Epic Cupid Certification (current or within maintenance window).
• Ten (10) years of cumulative Epic experience , including build, support, and cross‑module collaboration.
• Minimum five (5) years of hands‑on experience with Epic Cupid , including build, testing, and workflow support.
• Strong understanding of cardiology workflows, imaging environments, and clinical documentation.
• Demonstrated ability to work independently and manage competing priorities.
• Excellent communication skills and the ability to partner effectively with clinical and technical teams.

Preferred Qualifications

• Experience with Cupid Structured Reporting , Radiant, or other imaging‑related Epic modules.
• Experience with Integrated Inventory within the Cardiac Cath Laboratory Supply Inventory space.
• Familiarity with integrated systems such as PACS, CVIS, or supply chain systems used in cardiology environments.
• Background supporting cardiology, cath lab, or electrophysiology workflows

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