Hiring Customer Success Specialists - Night shift only Job at Two95 International Inc., Remote

U0FNRHpXOUI4cElWMVBOcXVsUnhhcWQ0dWc9PQ==
  • Two95 International Inc.
  • Remote

Job Description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Job Tags

Remote job, Full time, Work experience placement, Shift work, Sunday,

Similar Jobs

Hire Virtue

Foreman - Natural Gas Distribution Job at Hire Virtue

 ...As a Foreman for Natural Gas Distribution , you will lead field crews on natural gas distribution projects focused on the installation and maintenance of 8 plastic main and below. This hands-on supervisory role ensures operations are completed safely, efficiently, and... 

Noor

DOOR ATTENDANT Job at Noor

DOOR ATTENDANTThe Door Attendant is a part time, as-needed position that may require weekday, weekend, holiday, early morning, or late night shifts. The Door Attendant main duties include managing the event guest list, directing vendors to load in, and ensuring no guests... 

Fourth Floor

Junior Technical Designer - Kid's Apparel Job at Fourth Floor

 ...seeking a Junior Technical Designer to join their team in Edison, NJ!*Hybrid flexibility after initial training period (1-2 days work from home) Responsibilities: Ensure sample packages are received and log samples Measure reference samples, fit samples, and...