Job Title: UI/UX designers
Location: Austin, TX Hybrid
Candidates must be local to TX.
The role of UI/UX designers is central to improving accessibility, usability, and responsiveness of the HHSC eligibility systems.
Key responsibilities include:
Lead user research initiatives and journey mapping to gain deep insights into user interactions and identify opportunities for optimization.
Proven UX Design Experience: Extensive portfolio demonstrating expertise in user research, information architecture, wireframing, prototyping (low and high-fidelity), and usability testing.
Develop wireframes, prototypes, and visual hierarchies in accordance with established accessibility guidelines and branding standards.
Collaborate with Code for America and cross-functional teams to apply industry best practices in UI/UX design.
Engage in discovery workshops, feedback sessions, and sprint planning to ensure that design decisions are aligned with business objectives.
Employ a comprehensive suite of tools-including Figma, Adobe XD, Sketch, and Hotjar-and implement usability testing, responsive design, and SEO optimization strategies.
Experience with AI/ML Interfaces: Demonstrated experience designing user interfaces for systems that incorporate Artificial Intelligence or Machine Learning, with a focus on explainable AI (XAI) and human-AI interaction principles.
Complex System Design: Ability to understand and design for complex business logic and regulatory requirements, particularly in domains like government services, healthcare, or finance.
Data Visualization: Skill in presenting complex data and AI insights in a clear, concise, and understandable visual format.
Empathy and User Advocacy: Deep commitment to understanding user needs and advocating for user-centered design principles.
Collaboration & Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and present design solutions to stakeholders.
Understanding of Accessibility Standards: Knowledge of WCAG and other accessibility guidelines to ensure inclusive design.
Bonus: Experience with eligibility determination systems or similar rule-based, data-intensive applications.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: | ||
| Years | Required/Preferred | Experience |
| 11 | Required | Hands-on experience designing user interfaces and experiences for enterprise systems, including wireframes, prototypes, and visual hierarchies using tools like Figma, Adobe XD, and Sketch. |
| 11 | Required | Demonstrated ability to collaborate with technical and non-technical teams, translating business needs into intuitive design solutions that align with accessibility and branding standards. |
| 10 | Required | Experience applying UX design principles such as hierarchy, contrast, and alignment to create responsive and accessible web and mobile interfaces. |
| 10 | Required | Experience creating wireframes and prototypes that support agile development cycles, including sketch-to-visual fidelity transitions. |
| 5 | Preferred | Experience designing graphical diagrams and visual narratives to communicate timelines, workflows, and system architecture. |
| 3 | Preferred | Demonstrated ability to facilitate design workshops and feedback sessions with stakeholders, ensuring alignment with business goals and user needs. |
| 3 | Preferred | Bachelor's degree in graphic design, Human-Computer Interaction, Computer Science, or related field. Equivalent experience may be substituted. |
| 3 | Preferred | Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort. |
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