Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
...Director Of Service Operations - HVAC, Plumbing, Refrigeration and Sheet Metal - Industrial and Commercial Gryphon Oakwood are currently working on a Director of Service Operations to lead and optimize all aspects of the service business for a leading mechanical contracting...
...Server/Bartender - Las Flores Olde Town Mex Las Flores Olde Town Mex, a lively Tex-Mex restaurant under Maximus Hospitality & Management, is looking for enthusiastic and service-oriented Bartenders to join our team. If you have a passion for hospitality and creating...
...Barista Now Hiring: Part-time Pay: Dependent on experience As a Gervasi Team Member Youll Enjoy: ~ Medical, Dental, Vision, Employer paid Life Insurance, 401K with match, Disability and more ~ GV Perx - discounts on meals/merchandise for staff and family/...
...Construction is the nations top specialty concrete contractor. At Baker, you can count on steady work and reliable pay. When you finish one job, the next one is already lined up. Youll be able to provide for your family with confidence. Your hard work will pay off with...
...About the Company : At Ironhorn Enterprises, we are committed to fostering a collaborative and supportive work environment. We offer competitive salaries and opportunities for professional growth. If you are ready to take the next step in your career and make an impact...