Job Description

Remote Customer Service Representative - Full Time

Steven Lacey Concept Solutions

Position Overview

Steven Lacey Concept Solutions is seeking a dedicated Remote Customer Service Representative to join our growing team. This full-time position offers the opportunity to work from home while providing exceptional customer support and building lasting relationships with our clients. The ideal candidate will be passionate about helping others and committed to delivering outstanding service experiences.

About Steven Lacey Concept Solutions

We are a dynamic consulting firm specializing in innovative business solutions and strategic planning. Our team is committed to helping businesses optimize their operations and achieve sustainable growth. We pride ourselves on fostering a collaborative, supportive work environment where every team member can thrive.

Key Responsibilities

• Customer Communication : Handle inbound calls, emails, and chat inquiries with professionalism and efficiency
• Issue Resolution : Troubleshoot customer concerns and provide timely, effective solutions
• Account Management : Assist customers with account setup, updates, and maintenance
• Documentation : Accurately record customer interactions and maintain detailed case notes in our CRM system
• Product Support : Provide information about our services and guide customers through processes
• Quality Assurance : Ensure all customer interactions meet company standards and compliance requirements
• Team Collaboration : Work closely with other departments to resolve complex customer issues
• Continuous Improvement : Participate in training sessions and contribute to process enhancement initiatives

Required Qualifications

• Education : High school diploma or equivalent required
• Experience : 1-2 years of customer service experience preferred
• Technical Skills : Proficiency with computers, Microsoft Office Suite, and ability to learn new software quickly
• Communication : Excellent verbal and written communication skills
• Problem-Solving : Strong analytical thinking and conflict resolution abilities
• Work Environment : Quiet, dedicated home office space with reliable high-speed internet
• Schedule Flexibility : Ability to work standard business hours (Monday-Friday, 8:00 AM - 5:00 PM EST)

Preferred Qualifications

• Previous remote work experience
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Bilingual capabilities (Spanish/English)
• Associate degree or relevant certifications

What We Offer

• Competitive Salary : $38,000 - $45,000 annually, based on experience
• Comprehensive Benefits : Health, dental, and vision insurance
• Retirement Plan : 401(k) with company matching
• Paid Time Off : Generous PTO policy including vacation, sick days, and holidays
• Professional Development : Ongoing training opportunities and career advancement paths
• Work-Life Balance : Flexible scheduling options and remote work support
• Technology Provided : Company laptop, headset, and necessary software licenses
• Team Culture : Regular virtual team meetings and company events

Work Schedule & Expectations

• Full-time position : 40 hours per week
• Standard hours : Monday through Friday, 8:00 AM - 5:00 PM EST
• Training period : Initial 2-week comprehensive training program
• Performance metrics : Customer satisfaction scores, response times, and resolution rates
• Reporting structure : Direct reporting to Customer Service Manager

Application Process

To apply, please submit:

1. Updated resume highlighting relevant customer service experience
2. Cover letter explaining your interest in remote customer service
3. Contact information for 2-3 professional references

Application Deadline : Rolling basis - immediate consideration for qualified candidates

Equal Opportunity Employer

Steven Lacey Concept Solutions is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.

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