Job Description

Job Title: UKG Project Manager

Location: Lowell, Massachusetts / Weston, Florida

The Services Project Manager (PM) is a critical focal point to UKG Ready customers. The PM is expected to manage all project aspects and resources in order to ensure timely, efficient, successful implementations in addition to mentoring of internal team members.

Duties and Responsibilities:

• Maintaining adherence to UKG implementation methodology and processes
• Preparing assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
• Implementing the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
• Assisting Lead by accurately forecasting each month’s go-lives
• Managing the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success
• Working with various team members (both UKG and customer teams) to resolve product and process issues in a timely manner, using written communication to document solutions and outcomes
• Managing project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG
• Serving as an escalation point of contact for customer invoicing of delivered services, and resolution of any financial disputes while customer is in implementation
• Leading assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores
• Assisting with developing new processes and tools that improving the performance and effectiveness of the project management delivery role
• Assisting with other initiatives to evaluate and drive customer satisfaction
• Obtaining appropriate customer sign offs on each required phase, ensuring customer satisfaction and quality at each milestone
• Contributing to team objectives that may have impact on the area/group Informally mentoring peers based on expertise

Basic Qualifications:

• 6 plus years of project management work experience in a customer-facing enterprise software implementation/technical environment worked with UKG Ready/WFC/WFD, SAP HCM, Peoplesoft, Ceridian, ADP.
• Experience managing high volume and highly complex customer facing software implementation projects
• Experience in a SaaS environment a plus leading complex/strategic clients

Preferred Qualifications:

• Strong leadership skills with ability to work as part of a project team as well as mentor others
• Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills
• Ability and willingness to travel up to 25% as needed
• Broad knowledge of HRMS, Payroll, Time & Labor management a plus
• Bachelor’s Degree preferred and PMP Certification.

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